Holiday Essentials

Transfers

We are pleased to announce that all of our transfers to French resorts are undertaken by Skiidy Gonzales Ski Transfers. For transfers to Swiss resorts please see the notes below.

Complimentary Transfers

Catered Chalet Bookings To La Plagne, La Rosiere & The 3 Valleys

Mountain Heaven offers you a complimentary shared transfer on all catered chalet holidays. The transfer is from Geneva airport only (or from a relevant train station for your resort e.g. Moutiers, Aime or Bourg St Maurice) However there are very strict conditions attached to this offer and if you are the party leader you must tell all of your party the conditions of the complimentary transfers.

Inbound flight

Our shared transfers for all above resorts will leave Geneva airport at 3pm thus your flight must land in Geneva before 2pm. If necessary we may call at more than one resort on the way to and from your resort (or hub you at a suitable point i.e. transfer you to another minibus) but we will endeavour to minimise the journey times.

Outbound flights

For the return journey we aim to get you into Geneva by 11.30am so please make sure that your flight departs after 2pm. Your transfer from resort will normally leave between 7 am to 8 am unless your minibus is calling in at another resort or during peak dates and / or if the weather and road conditions are predicted to be poor, in those circumstances we will leave earlier to ensure you do not miss your flight. If you wish to depart from the resort for an earlier flight or wish to depart later in the day from the resort then you must pay the extra cost for a fully private transfer.

Complimentary transfers are not available under any other conditions and it is the group leader who is responsible to ensure that all the group members are aware of these conditions and flights are booked accordingly.

Catered Chalet Bookings To Morzine

For our Morzine catered holidays you can arrive at any time during the day and you will depart on a shared transfer from Geneva airport normally within 60 minute of arrival. For Morzine there are no flight departure time restrictions for shared transfers back to the airport but you will be on a shared transfer with guests from other chalet companies and pickups will be made at other chalets, the departure will be about 4 hours before your flight. During peak periods or poor weather conditions your departure from Morzine may be earlier than anticipated.

Delayed/Missed Flights

Please note that if your flight is delayed then we may not be able to offer you a shared transfer, where possible we will source an alternative private transfer which you must pay for and so you must have adequate travel insurance to cover this type of eventuality. On the return journey we cannot be responsible for unexpected delays en-route due to traffic or environmental conditions e.g. avalanches, snowfalls, etc. Our transfer provider will do their best to get you to the airport on time but very occasionally issues do occur and neither Mountain Heaven Ltd or the transfer company are responsible for any additional costs you may incur for missed flights, hotels, meals etc. you must have adequate insurance to cover you for this type of situation.

Private Transfer costs

You can upgrade to a fully private transfer. The vehicle is booked for your group exclusively and the transfer waits for you to arrive and then departs immediately. This way you spend no time waiting, on the return journey the transfer is tailored to your flight times. This gives you the freedom to choose where and when you arrive and depart so you can choose any local airport i.e. Geneva, Grenoble, Chamber or Lyon or any train station in the area. However it must be noted that you cannot choose the departure time from the resort as this is dictated by road and weather conditions. Please note that if you have members of your party arriving and departing on different flights the transfers will leave for the last flight to land and the first flight to take off on departure.

The extra cost for a private transfer is £100 per empty seat of a 8 seater minibus for all transfers to La Plagne, La Rosiere and the Three Valleys and its £50 per empty seat for Morzine

Self catered holidays

For our self catered guests we offer transfers at the competitive rate of £800 return for an 8 seater minibus. Offered from Chambery, Geneva, Grenoble or Lyon airports.

Train arrivals/departures

Note: All train transfers will be based on a shared basis only and are only for the direct Eurostar trains i.e. early morning or evening arrivals and departures. For arrival on other trains i.e. the TGV please contact us to see if we can arrange transfers or to advise you on travel methods to the chalet.

For train arrivals we can only pick you up after 8am for the early arrival trains and for departures we will get you to the station about 1 to 1.5 hours before your train, however this may be earlier depending upon traffic, weather and our logistics for that day.

Grimentz

We are not able to arrange transfers to Grimentz. However we support the local economy of the valley and recommend that you book with Taxi Anniviers. To book transfers please contact the company directly on [email protected] or phone them on +41 79 628 61 11.

Frequently Asked Questions

When do I have to pay for the transfer?

All transfers are payable 8 weeks before your holiday or immediately if booked less than 8 weeks before your holiday. Refunds will not be given for any transfers that are cancelled or missed.

Is there a discount for self-drive holidays?

Yes - Please contact us to discuss this method of travel.

I have children can we have baby seats and booster seats?

Baby car seats and booster seats can be arranged FREE of charge but must be pre-booked with us via an email.

What can I do if I have to wait for the departure bus?

In Geneva airport there are plenty of coffee shops or perhaps go into Geneva for lunch? Luggage can be left at Geneva Airport train station (fee payable). There is also free WIFI at Geneva airport.

How will I find out about the time for the return transfer?

On the evening before your departure you will be contacted by Text by Skiidy Gonzales Ski Transfers.

Will I go directly to my resort on a shared transfer?

We reserve the right to go to another resort that is on the way to your final destination should we need to do so.

What happens if my flight is delayed?

Where possible we will wait for a reasonable period of time (up to 60 minutes) and we will endeavour to get you on the next available bus. However where considerable delays are encountered you will have to make you own way to the resort and claim on your insurance - wherever possible we will assist you.

There is a waiting time payable after one hour of €25 per hour.

What happens if there is a delay en-route?

Unfortunately we cannot be responsible for unexpected delays en-route due to traffic or environmental conditions e.g. avalanches, snowfalls, rockfalls etc. Our transfer provider will do their best to get you to/from the resort to your accommodation or to the airport on time but very occasionally issues do occur and neither Mountain Heaven Ltd or the transfer company are responsible for any additional costs you may incur for missed flights, hotels, meals etc. Please also note that the return time of your transfers may be brought forward if the transfer provider believe that there may be delays the decision of the transfer provider is final and we cannot enter into any negotiation with customers regard to departure times this may mean you get to the airport earlier than expected but this is better than missing your flight.

How do I find my driver?

If your transfer is with Skiidy Gonzales Ski Transfers your will not miss them, they wear Mexican sombrero hats!! For private transfers the drivers will have your name on a board and for shared transfers you will be allocated a bus number and you must make yourselves know to the Skiidy representative who can be found at a desk on the left as you come out of arrivals they will then be able to direct you to the bus driver.

What happens if my flight is diverted to another airport?

The airline is responsible for getting you back to the original airport, we will not chase after you as that's impracticable but we will do our utmost to get you to the resort but we cannot guarantee we will be able to provide your transfer if your arrival is delayed.

What do I do if I have a complaint about my transfer?

In the first instance please write an email to Mountain Heaven and we will investigate and get back to you as soon as possible.

What other terms and conditions do you have?

Please see the full terms and conditions on the Skiidy Gonzales website by clicking here https://booking.skiidygonzales.com/terms

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