Our Covid19 Guarantee
Book your ski holiday with confidence with our Covid19 Guarantee
We’re sure that after a difficult year, a trip to the freedom and fresh air of the Alps will be particularly desirable for many. However after last season was cut short by the global coronavirus crisis we understand that our guests will be thinking about their ski holiday with fresh concerns. Mountain Heaven have been working hard to ensure we can offer you exceptional booking protection and flexibility when you book with us for this season. We are pleased to announce our Covid19 Guarantee, an essential part of giving you the peace of mind you need to book a great ski holiday this season.
If the chalet, resort or country you are due to go to closes due to Covid 19 and/or if the UK Government (or the Government of the country you are travelling from) introduces a travel ban and/or there is travel advisory in place 8 days before you are due to travel that advises against all but essential travel due to Covid 19 (e.g. in the UK if the FCO advises against all but essential travel) and/or the country you are travelling to or from imposes a mandatory quarantine on arrival then if we are unable to offer you a revised chalet or resort you will receive a 100% refund (or credit note if the customer requests this) on the monies paid directly to Mountain Heaven Ltd i.e. deposits, final payments or any extras you may have purchased directly from us. Note that official statements must have been published to announce these closures/restrictions.
Note : For all booking and final /other payments made from the 9th October 2020 onwards the100% refund will only apply to payments made by bank transfer, for all card payments a full refund will be made less a 2% administration fee this is due to the fees we have to pay to the credit card company. All payments made to us are financially protected.
This guarantee is valid up to the day before travel however there will be no full or part refund should you decide to leave or cancel/curtail your holiday part way through your stay if the country you are travelling to or your home/return countries advice changes part way through your stay and you decide to leave once you have arrived in the resort or you do not travel/arrive on the expected day of your arrival.
The final payment date will be temporarily changed whilst there is a Covid 19 pandemic from 10 weeks before your holiday to 7 weeks before you holiday. If payment in full has not been received by us by the due date, Mountain Heaven Ltd shall have the right to cancel the booking and retain the deposit paid and in this case no refund or credit note will be due.
Please see our revised terms and conditions that fully detail what is covered and what is not covered here