Transfers

We are pleased to announce that our transfers to French resorts will be undertaken by Skiidy Gonzales Ski Transfers. For transfers to Swiss resorts please see the notes below.

Catered Holidays

Mountain Heaven can offer you a fully private transfer if booking a whole catered chalet in Courchevel, La Rosiere, La Plagne 1800, Morzine and La Tania. This offer only applies if there are no discounts applied to the chalet booking for guests not taking a transfer. This private transfer can be from any airport in the region (which includes Geneva, Chambery, Grenoble or Lyon) or from any relevant train station eg Aime, Moutier or Bourg St Maurice. If a transfer is deducted from the whole chalet booking you can only add back a transfer at the relevant price for a whole minibus below.

If you are booking on a room by room basis we can offer you a complimentary shared transfer from Geneva airport only or from a relevant train station for your resort (excludes Morzine chalets). At a small additional cost you may book a fully private transfer from Geneva or any other airport or train station. Note: All transfers to our Morzine chalets are offered from Geneva airport only

What is a Shared Transfer?

A shared transfer is where you or your group share the vehicle with other people, usually travelling to the same resort but this may involve stopping off at another resort on the way to and from your resort. This will add time to your journey. You will be sharing with other guests arriving on different flights who may be going to different Mountain Heaven chalets and resorts and so you will have to wait for other passengers before you can depart the airport.  

What is a Private Transfer?

With a private transfer, the vehicle is booked for you or your group exclusively.  The transfer waits for you to arrive and then departs immediately. This way you spend no time waiting. On the return journey the transfer is taiored to your flight times. This gives you the freedom to choose where and when you arrive and depart. 

 

Our Shared Transfers in Detail

Our complimentary shared transfers are available only from Geneva airport for all of our French chalets. In addition we can collect from the following train stations: Moutiers, Bourg and Aime. If you are arriving at another airport please see below for details

Inbound Flight

Complementary shared transfers are only available under the following strict conditions:

We are only able to collect you on the day of arrival if you flight land in Geneva before 4pm. For our Morzine holiday you can arrive at anytime during the day and you will depart the airport normally within 60 minutes

Please note that as all transfers are based upon us filling the minibus you may wait for us to fill the minibuses with the required number of people. But we will leave by 5pm (unless exceptional circumstances occur).

If necessary we may call at more than one resort on the way to and from your resort (or hub you at a suitable point i.e. transfer you to another minibus) but we will endeavour to minimise the journey times.

 

Outbound Flights

 

With the exception of Morzine, for the return journey on non peak weeks you will depart your resort at 8am (unless your minibus is calling in at another resort and in this case you will leave at 7am). During peak dates (or if the weather and road conditions are predicted to be poor we will leave earlier than these times to ensure you do not miss your flight) so you should book your flights to leave mid-afternoon or later (which will involve a wait at the airport).

If you wish to depart from the resort for an earlier flight or wish to depart later in the day from the resort then you must pay the extra cost for a fully private transfer.

Complimentary transfers are not available under any other conditions and it is the group leader who is responsible to ensure that all the group members are aware of these conditions and flights are booked accordingly

For Morzine there are no time restrictions for shared transfers back to the airport but you will be on a shared transfer with guests from other chalet companies and pick ups will be made at other chalets. The departure will be about 4 hours before your flight 

Extra Private Transfer Costs

If you are not booking a whole chalet and wish to upgrade to a private transfer from Geneva or you are coming in at another airport then the extra costs for a return transfer will be as follows:

1 person on the transfer an extra £490

2 people on the transfer an extra £420

3 people on the transfer an extra £350

4 people on the transfer an extra £280

5 people on the transfer an extra £210

6 people on the transfer an extra £140

7 People on the transfer an extra £70

8 people - no extra charge

 

Self-Catered Holidays

 

Transfers are NOT included in the prices. Private transfers can be arranged at £600 return per minibus for up to 8 people from Chambery, Geneva, Grenoble or Lyon airports.

 

Train arrivals/departures

Note: All train transfers will be based on a shared basis only and are only for the direct Eurostar trains i.e. early morning or evening arrivals and departures. For arrival on other trains i.e. the TGV please contact us to see if we can arrange transfers or to advise you on travel methods to the chalet

For train arrivals we can only pick you up after 8am for the early arrival trains and for departures we will get you to the station about 1 to 1.5 hours before your train however this may be earlier depending upon traffic, weather and our logistics for that day.

 

Frequently Asked Questions

When do I have to pay for the transfer?

All transfers are payable 8 weeks before your holiday or immediately if booked less than 8 weeks before your holiday. Refunds will not be given for any transfers that are cancelled or missed

Is there a discount for self-drive holidays?

Yes - Please contact us to discuss this method of travel

I have children can we have baby seats and booster seats?

Baby car seats and booster seats can be arranged FREE of charge but must be pre-booked with us via an email.

What can I do if I have to wait for the departure bus?

In Geneva airport there are plenty of coffee shops or perhaps go into Geneva for lunch? Luggage can be left at Geneva Airport train station (fee payable). There is also free WIFI at Geneva airport. 

How will I find out about the time for the return transfer?

On the evening before your departure you will be contacted by Text by Skiidy Gonzales Ski Transfers.

Will I go directly to my resort on a shared transfer?

We reserve the right to go to another resort that is on the way to your final destination should we need to do so

What happens if my flight is delayed?

Where possible we will wait for a reasonable period of time (up to 60 minutes) and we will endeavour to get you on the next available bus. However where considerable delays are encountered you will have to make you own way to the resort and claim on your insurance - wherever possible we will assist you.

There is a waiting time payable after one hour of €25 per hour

What happens if there is a delay en-route?

Unfortunately we cannot be responsible for unexpected delays en-route due to traffic or environmental conditions e.g. avalanches, snowfalls, rockfalls etc. Our transfer provider will do their best to get you to/from the resort to your accommodation or to the airport on time but very occasionally issues do occur and neither Mountain Heaven Ltd or the transfer company are responsible for any additional costs you may incurr for missed flights, hotels, meals etc. Please also note that the return time of your transfers may be brought forward if the transfer provider believe that there may be delays the decision of the transfer provider is final and we cannot enter into any negotiation with customers regard to departure times this may mean you get to the airport earlier than expected but this is better than missing your flight

How do I find my driver?

If your transfer is with Skiidy Gonzales Ski Transfers your will not miss them, they wear Mexican sombrero hats!! For private transfers the drivers will have your name on a board and for shared transfers you will be allocated a bus number and you must make yourselves know to the Skiidy representative who can be found at a desk on the left as you come out of arrivals they will then be able to direct you to the bus driver.

What happens if my flight is diverted to another airport?

The airline is responsible for getting you back to the original airport, we will not chase after you as that's impracticable but we will do our utmost to get you to the resort but we cannot guranteee we will be able to provide your transfer if your arrival is delayed.

What do I do if I have a complaint about my transfer?

In the first instance please write an email to Mountain Heaven and we will investigate and get back to you as soon as possible

What other terms and conditions do you have?

Please see the full terms and conditions on the Skiidy Gonzales website by clicking here http://www.skiidygonzales.com/information/termsandconditions.aspx

Grimentz, Switzerland

We are pleased to be able to offer a private transfer service to the resort of Grimentz, we support the local economy of the valley by only using Taxi Anniviers for our transfers. To book transfers please contact the company directly on info@taxianniviers.ch or phone them on +41 79 628 61 11