How to book your chalet or apartment

1. Availability:

Our system is updated during each night in the winter months but to check availability and to book please contact us as follows:

Use our enquiry form by clicking here and simply complete the information required, please include which chalet/apartment you would like to book (if you know).

or email us on info@mountainheaven.co.uk

or phone us on 0151 625 1921. and we will be able to answer any questions that you may have for example check availability, suggest suitable alternatives if applicable and answer any further questions you may have.

2. Deposits:

For self catered chalets there is a non refundable deposit of 25% of the accommodation costs. For catered chalets the deposit you will have to pay is £150 per person. This can be done over the phone with a credit/debit card; we do not accept cheques or cash. If booking within 8 weeks of departure then the full amount is payable immediately.

3. Booking Form:

If you have booked by phone we will send you a booking form or complete and send us the booking form, it's available here on the website. Please note that your booking is not confirmed until we have received this form. You should also carefully read the terms and conditions, which constitute part of the booking form.

4. Confirmation:

We will send you a confirmation letter/invoice by post or email.

5. Balance:

Please pay the balance at least 8 weeks before departure.

Unfortunately due to high costs if paying by credit card there will be an additional charge of 2%, all other methods are free of charge.
 
Please note that we do not accept cash, cheques or bank transfers.